The Complaints Help Guide is provided by Simply Resolution Limited (we, us, our), we value your privacy and want to be transparent about how we handle your information. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it to provide you with a better experience. We’re committed to protecting your information and keeping it secure.
We comply with the New Zealand Privacy Act 2020 (the Act) when dealing with your personal information. Personal information is information that identifies you or can be used to identify you.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this Policy
We may update this policy by posting a revised version on our website. The revised policy will be effective from the date it is posted.
What information do we collect?
We collect personal information in a few different ways, depending on how you interact with us. This may include:
Information you provide directly: When you register for an account, contact us through a form, email, or phone call, you may provide information like your name, contact details (email, phone number, postal address), and demographic information (age, gender, ethnicity).
Information collected automatically: When you visit our website, we may automatically collect information about your device (model, operating system, browser, manufacturer), your browsing activity, geographic location, network providers and IP address. This information helps us understand how you use our website and improve your experience.
Information from third parties: We may collect information from third parties when the information is publicly available.
How we will use your personal information
We will only use your personal information for the purposes we collected it for, or with your consent. These purposes may include:
Providing you with our services and products
Verifying your identity
Sending you marketing communications
Processing payments and billing you
Responding to your inquiries and complaints
Personalizing your experience on our website
Conducting research and analysis to improve our services
Protecting our legal rights and interests
Disclosing Your Personal Information
We will not share your personal information with any third party without your consent, except in the following limited circumstances:
To our group companies: We may share your information with other companies within our group to provide you with our services or products.
To service providers: We may share your information with trusted third-party businesses that support the delivery of our services. This may include data hosting providers, payment processors, or customer service providers. We will only share the information necessary for them to perform their specific function and will require them to comply with strict confidentiality obligations.
For credit checks: If necessary, we may share your information with a credit reference agency to perform credit checks as part of our service offering.
For legal or regulatory reasons: We may disclose your information if we are required to do so by law, regulation, or a court order. This may include sharing information with regulatory authorities or law enforcement agencies.
For anonymised statistics: We may share anonymised information about your use of our website with analytics providers to help us improve our services.
With your consent: In other limited circumstances, we may disclose your information with your consent.
In the event of a merger, acquisition, or other business reorganisation
International Transfers: In some cases, your personal information may be transferred and processed outside of New Zealand by our service providers. These services adhere to strict security protocols to keep your information protected.
Protecting Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. These steps include secure storage practices and technological safeguards.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
Accessing and correcting your information
You have the right to access and correct your personal information that we hold. To request access or correction, email our Privacy Officer at [email protected] with proof of identity (e.g., name, ID copy) and details of your request (specify information you want to access or correct). We may charge a reasonable fee for access requests.
Children
Our website and services are intended for a general audience and are not directed towards children under the age of 16. We do not knowingly collect personal information from children under 16. In accordance with the New Zealand Privacy Act, we encourage parents and guardians to supervise their children's online activity.
Data Retention Policy
The personal information that we collect and use is not intended to be kept longer than necessary for the purposes for which it is collected. Generally, we will keep personal information we collect for no longer than 1 year unless the law requires that we keep it for longer.
Cookies & Device Identifiers
Our website uses cookies and device identifiers to remember your visits, personalize your experience, and improve our services. Cookies are small data files stored on your device. Device identifiers are unique codes associated with your device and may be stored on the device itself or retrieved from servers.
You have control over both cookies and device identifiers through your browser settings, but this might limit some functionalities.
Third-Party Analytics and Advertising
We use anonymized information to understand website traffic and deliver relevant advertising. This is achieved through the usage of the following tools:
Google Analytics: Analyzes website usage to help us improve your experience. It uses cookies to collect data about your visit, but this doesn't identify you personally.
Google Ads: Provides targeted advertising based on your browsing habits. It uses cookies to understand your interests and show relevant ads across the web. Additionally, our Site may use Google Ads Remarketing, Targeting and Personalization features, which allow us to reach users who have previously visited our site and customize ad experiences based on factors such as location, demographics, and interests. You can opt out of Google's use of cookies for advertising by visiting Google Ad Settings. Alternatively, you can opt out of third-party vendor's use of cookies for advertising by visiting About Ads and the Network Advertising Initiative.
For more details on Google's privacy practices, please refer to their Privacy Policy.
Contacting Us
If you have any questions about this policy or our privacy practices, please contact our Privacy Officer at [email protected]