Your guide to the 
complaints process

Empowering New Zealand Businesses to Handle Complaints with Confidence
Learn more for business →
Three example screenshots outlining the Complaints Help Guide resources, covering complaint handling processes and response strategies.
Empower your business with expert-led, industry-adaptable complaint handling solutions. We provide comprehensive resources and support to transform challenges into opportunities for growth, all while ensuring compliance with New Zealand standards.

  • Comprehensive Resources: From setup to resolution, we cover every aspect of complaint handling

  • Industry-Agnostic Solutions: Our tools and support are adaptable to various sectors

  • Expert-Led Advice: Benefit from Trevor's tips and instructional videos

  • New Zealand Standard Compliant: Our processes align with the Principles of the NZ Standard on Complaint Handling

Access to dispute resolution experts

All members receive access to expert Dispute Resolution Practioner Trevor Slater - to help resolve disputes quickly.

Trevor has helped hundreds of business on how to resolve complaints quickly and convert complaining customers into advocates for their business.

We’ve worked with New Zealand Organisations across a wide range of industries

Ministry of Education New Zealand
Ministry of Justice New Zealand
Accident Compensation Corporation (ACC) New Zealand

Ready to Transform Your Complaint Handling?

Join the Complaints Help Guide community today and turn challenges into opportunities for growth and improvement.

  • Contact Us for More Information